Refund policy
Return & Refund Policy
Customer satisfaction is our top priority. If you are not satisfied with your purchase, please review our return and refund policy below.
✅ Return Policy
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Products are only eligible for return if:
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The item is damaged
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The item is defective
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The wrong product was delivered
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You must contact us within 24 hours of receiving your order
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An unboxing video is mandatory (clear video without pause or editing)
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Returned items must be:
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Unused
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In original packaging
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With all tags intact
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⚠️ No return or exchange for:
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Change of mind
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Color difference
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Size issues
(unless the product is faulty)
💰 Refund Policy
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Once we receive and inspect the returned item:
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Refund will be processed within 7–10 working days
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For Cash on Delivery (COD) orders:
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Refunds are issued via Bank Transfer / JazzCash / EasyPaisa
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Shipping charges are non-refundable
🔄 Exchange Policy
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Exchange is only allowed for damaged or wrong items
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Exchange depends on stock availability
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If a replacement is not available, a refund will be issued
🚚 Return Shipping
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If the issue is due to our mistake (damaged or wrong item):
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Return shipping cost will be covered by us
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No return or exchange will be accepted for customer-side issues
📞 Contact Us
For return or refund requests, please contact us:
Our support team will assist you as soon as possible.